Farm Fresh at 6500-c George Washington Memorial Highway in Grafton, Virginia

Customer Reviews about Farm Fresh

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  I shop here once a week. Enjoy the cashiers they are helpful and polite... However I went in looking for the little smokies sausages and just could not find them. So I remember seeing an employee going thru the isle's ordering low stock items.. An older lady had asked him wear the toothpicks were and he pointed and said 2nd to the last isle and turn around and continued what he was doing... The look on the ladies face went blank. So I said mam, I just got some, follow me and I'll show you where they are.. At first I thought he may have been really focused on his task. But then after I could not locate the little smokies I went to the front desk and there were 4 employees behind the counter. 1 was helping a customer and the other 3 were just talking to each other and never made eye contact with me and never said we'll be right with you. They were about 7 feet away from me and that same guy (who was the store manager, Tommy James) that I saw in the isle earlier was leaning on the counter. With no interest in assisting the customer. This went on for 11 minutes until the 1 employee finished up with his customer and asked me if he could help me. I said why yes I'm just looking for the little smokies. He turned at the other 3 employees and said do you know where the little smokies are? and the manager pointed and said middle isle all the way back on the cold shelf. So I turned around in frustration and a young lady sad I just found them, come i'll show you... Needless to say, this store manager needs customer service training and does not display leadership. This whole situation did not have to happen........
  October 16, 2017

  by SJ F

Opening hours Open now

Today: 06:00 am — 11:00 pm

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